We take all complaints seriously and if you would like to make a complaint on how we raise funds from any of our income generation activities, you can do this by contacting the relevant department below:
Fundraising
Call: 01206 931 468
Email: fundraisingcomplaints@sthelena.org.uk
Fundraising complaints procedure
Lottery
Call: 0800 285 1390
Email: lottery@yourhospicelottery.org.uk
Lottery complaints procedure
Retail
We are always looking to improve our customer service and we welcome your feedback. Comments, complaints or concerns can be raised confidentially with any member of staff, or the head of retail, and as part of the process, we will agree with you how you would like your concern managed.
Comments, complaints or concerns can be made in the following ways:
By phone: 01206 890 165 – Monday to Friday 9.00am - 4.30pm
By email: retailadmin@sthelena.org.uk
By post: St Helena, Unit 1-2 Angora Business Park, Peartree Road, Stanway, Colchester, CO3 0AB
A member of our retail support team will respond to all complaints raised via these channels within two working days. It is not mandatory to give your contact details, however if you do not give us your details, we cannot respond to you directly.
Our complaints and concerns procedure can be read here and this includes what you should do if you are unsatisfied with the outcome of your complaint.
You can also write to the address below:
St Helena Income Generation
The Atrium
Phoenix Square
Wyncolls Road
Colchester
Essex
CO4 9AS
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