Commissioned care services
St Helena offers a range of commissioned services to people in north east Essex.
Our commissioned services are delivered by St Helena Care & Support.
To make a referral for any of these commissioned services, or our Home Ward please visit our Funded care pathway referrals page.
Most cases can be dealt with over the phone, however in some circumstances a home visit can be offered if required.
The SinglePoint number can also be used for referrals into St Helena services or you can refer online. Please note that when a patient is added to the My Care Choices Register they are not automatically referred to St Helena, a separate referral is required to access our services.
Care at home
Night Owl Ward
For people with an end of life prognosis who are receiving care at home. Our trained healthcare professionals visit patients at night time to provide care and support. This service is particularly useful for people who require a lot of monitoring or assistance at night.
Overnight
Night Sits
Our care professionals will stay at patient's homes overnight as part of this service, supporting people with an end of life prognosis who need continuous care.
UCRS
Urgent Care Response Service
In moments of sudden health crisis our Urgent Care Response Service (UCRS) can provide immediate, expert care in patient's own homes. Our team is trained to handle emergencies with efficiency and compassion. This is a 48 hour bridging service.
Specialised care
Pops and Braces service
We offer specialised care for people needing support with plaster of Paris, neck or back braces after being discharged from hospital. This service is not limited to people at the end of life, but is for people who are unable to do daily activities independently because of a cast or brace.
Preparing
Handy person service
A handy person can play a crucial role in preparing a home for someone returning from hospital by ensuring it's safe, accessible and comfortable. Tasks that might be undertaken as part of this service include: installing grab bars and handrails, installing a shower chair, lowering/raising furniture, fitting key safes, securing rugs and carpets, adding accessibility ramps and checking smoke detectors and CO alarms. (Patient should be on UCRS or Pops and Braces pathways for referral to this commissioned service)
Please note – all patients must be on a fracture pathway in order to be eligible for these services.
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